Learn about the water system, water quality labs, and metering. Alternatively, you can write to us at: Complaints resolution team Thames Water PO Box 436 Swindon SN38 1TU. Discounts & Incentives We have programs to help you save on your utility costs. If you are still unhappy after we have had the opportunity to reassess your case, you can contact Ofwat for an independent review. Thames Water Utilities Limited Registered in England and Wales. I moved out 8 years ago and some how charged for a years supply of water in 2020? Thames water passed this onto a debt collection agency. Sometimes it may take us longer to sort I awoke the next morning to a card from Thames Water saying they had installed the unwanted smart meter, class 2B … For more information please read our complaints procedure. • Write to us at Thames Water PO Box 436 Swindon SN38 1TU Our written complaints process What we’ll do We promise to make our response within 10 working days from when we receive your written complaint. If you are on a water meter and use a larger amount of water because you have a big family or a water-dependent medical condition, we may be able to cap your bills. Thames Water is the UK's largest water and wastewater services company, and supplies 2.6 gigalitres of drinking water per day, and treats 4.4 gigalitres of wastewater per day. Thames Water's 15 million customers comprise 27% of the UK population. It focuses for supplying the water for the people who lived in Kent, Wiltshire, Gloucestershire, the Thames Valley, Greater London, Surrey, Luton, and other areas in UK. Sign up for a utility discount and … It is considered as a monopoly private utility company. Thames water didn’t check their facts before passing on my personal details to a third party. Thames Water (UK) complaints contacts Thames Water also has the responsibility for the wastewater treatment. Company number: 02366661. Company number: 02366661. Find out if you qualify for Water Sure *Before 1 April 2020, WaterHelp was known as WaterSure Plus. Thames water passed my details to a debt collecting agency. I received a reply which was inadequate and untrue on 13-2-2017. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. This might be by telephone call, but if we can’t speak to you, we’ll contact you in writing. On 31-1-2017 I sent Thames Water A NOTICE of NON CONSENT re; a smart meter. Thames Water Utilities Limited Registered in England and Wales. The criteria and benefits are unchanged. Water Our large watersheds supply safe and clean drinking water to the greater Seattle area.
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