traffic management. The cause may be in the public water pipes, or your private plumbing. Use the hose tap closest to the water meter. Watercare site 3/10/2020 11:24:23 PM. TotalCare® is unlike any other water conditioner. Watercare is a specialist in all types of water filtration for residential and commercial properties. We take all complaints about odours from our plants seriously. Before you call a plumber, contact us. In your pipes: Your private water pipes can corrode and colour the water. In this stage or position, untreated water flows through the inlet side of the control valve and down through a "captured" dome of air which oxidizes and precipitates iron and/or sulfur. TotalCare® — One unit for total care. Usually there is a simple explanation and there is no cause for alarm. You will need to call a plumber. Using Crystal-Right ™, a media exclusive to WaterCare® products, TotalCare® conditioners can resolve hard water minerals, iron, manganese, and acidity.With our patented, Chlorine Generator, which provides automatic cleaning cycles, your worry-free conditioning process is complete! Who repairs property damage after faults or works? If necessary we will test the water and return the results as soon as they are available. If you think your water bill is incorrect, the first step is to check the causes of a high bill: Higher bill than usual. If you have eliminated the common causes of a high bill, it is helpful to contact us. Each Ion Pro is customized with the proper media to handle the exact issues you may be dealing with in your home. Iron produces a brownish colour, and copper produces a faint blue colour. What is the difference between stormwater and wastewater? Contact us, or get advice on burst pipes, water supply, water meters. It is this position in which we draw in the air into the tank replenishing the air charge. If the leak is inside your house or within your grounds, it is probably a fault within your own supply pipe, which you are responsible for. We will assess, at no cost to you, whether the cause is in the public wastewater network or in your private drainage system. If any sewage/wastewater flooding is caused by a problem in our public wastewater network, we will repair it as quickly as possible. If there are emergency works in your area, we cannot always notify you. The diagram shows where the stop tap/gate valve is. CareClear Pro filters are some of the most flexible filtration systems we have available. For any problems with water odour, please phone us on (09) 442 2222, press 1. We will replace the meter free of charge. If it is just one tap, the cause will likely be in your private plumbing. Reach out to a dealer today to learn more! For planned works we will normally notify you 24 hours before. In this position(s) the valve goes through a series of vary small movements ("inching along") allowing the "captured" dome of air to release slowly and more importantly, harmlessly down the drain. If the above do not apply, please contact us: Turn down the tap on your water meter, a little at a time, to reduce the flow. This is the normal operating position of the filter. This is the first position in the regeneration sequence. You can do this yourself, or engage a plumber. Learn about metals in your water. This shows where our responsibilities end and yours begin. The customer contract sets out our obligations to you, and your responsibilities. You will need to contact a plumber to fix the blockage. Enter your Zip Code to find your nearest dealer: WaterCare®'s line of filters has a variety of solutions to match your exact water issues. Check that the tap on your water meter is turned on. There is a leak/ burst pipe/sewage overflow in the street, There is a leak or blocked drain on my property, We provide safe, reliable water and wastewater services at minimal cost, and welcome feedback on ways to improve, Carrying water from the source to your tap, our vast networks include more than 9,000 kilometres of pipes, The water looks, tastes or smells different, For help with a broken dial, buried meter, condensation or damage: phone us on, There is a smell from a sewer/drain/treatment plant, Sewage has overflowed from my septic tank. These filters can be customized to focus on your unique water problems. Learn who takes action, depending on where the fault or problem is. CareSoft Pro tannin filtration systems are designed to effectively treat discolored water, which can be found in well water sources. Welcome to Watercare. CareClear Pro filters remove unwanted contaminants simply and efficiently, using only water to backwash the system during its cleaning cycles. Watercare Services Limited is a market leader utility in the water and wastewater industry. The backwash water containing the undesirable particles flow harmlessly to drain. Phone (09) 442 2222, press 1. If you can’t turn off a tap at your property, there is likely to be a problem with your private pipes. In our pipes: The most common cause of colour in water is naturally occurring minerals. If we are working near you, keep checking our updates for when we will restore the water supply. In normal circumstances we provide residential properties with water pressure of at least 200kPa and a flow rate of at least 25 litres per minute. Contact us if the low pressure affects any of these: Please phone us on (09) 442 2222, press 1. (For costs see Other charges.). Read here for more information about our FAQs and our fault finder to quickly fix any issue you may be having with your water solutions. If water is leaking or flooding outside the boundary of your property, for example on the road or footpath, we will repair it promptly and restore water supplies. It is cleaned of any particles such as precipitated iron or sulfur which has been filtered out during normal use of the system. Talk to a WaterCare dealer about Ion Pro Series Backwash "Air" Filters systems today. We will investigate and tell you the outcome within one hour. All rights reserved. Report a fault. There are a number of reasons for these water quality issues. Find out about leaks and how to keep your pipes flowing. Our state-of-the-art water filters are available in an array of models, making it easy to find something that works for you. If the smell is from a wastewater treatment plant, please call (09) 442 2222, press 1. Check that the tap (also known as the gate valve) on your water meter is turned on. Reduce impurities in your water, and keep your well, plumbing system, and fixtures looking and operating as they should. Each Ion Pro filter comes equipped with our patented Inch Worm™ air release Technology. Browse our options below to see which of our filters suits you. WaterCare®'s line of filters has a variety of solutions to match your exact water issues. Watercare is also focused on the future needs of the region. Our main focus is to restore service to your property. If you think your water is making you ill, we recommend you see your doctor as soon as you can. How to find your meter. If it is on our side of the meter, please phone us on (09) 442 2222, press 1. If you have discoloured water, turn on (flush) your outside tap for about 10-15 minutes to clear your private water pipes. With over 4 decades of rich experience, we have established ourselves as the leaders in the water treatment industry in Ireland. Ion Pro® Air Sulfur FilterIon Pro® Air Iron FilterCareSoft Pro® TanninCareClear Pro® ANCareClear Pro®. Just send it to faults@water.co.nz, For any issues relating to stormwater, please call Auckland Council: (09) 301 0101. You could consider installing pressure-reducing valves (PRV) on your private pipework.
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