If you need support during this difficult time, we’re here to help. We're calling this a 'flexible payment period'. We’re offering flexible payments to all our customers who’ve felt a significant financial impact because of the coronavirus outbreak. Make sure you include this in your budget planning so you’re prepared for any increase you may see. It’s important to bear in mind that if we’re able to accept your application for flexible payments, we’ll need to pass the information on to a credit rating agency. If you need support during this difficult time, we’re here to help. We also offer a number of other long-term support options. Company number: 02366661.
Thames Water Utilities Limited Registered in England and Wales.
Registered Office: We’ll process every eligible application and adjust your bill automatically if you’re successful. You’ll need to decide if you want to reduce or pause your payments. You need to stop work without pay, to either self-isolate or take care of children or a vulnerable family member. All rights reserved.
Please use this form to pay your bill in full.
As the situation evolves, if we’re able to extend the flexible payment period we’ll update our website to keep you informed, so do check back nearer the time.
Payment will reach your Thames Water account in a matter of hours. As payments will leave your account automatically, all you need to do is pick: how often you’d like to pay ; what day of the month you’d like to pay ; when you’d like payments to start ; and we’ll do the rest. You’ll need: Your account number (printed at the top of your bill) Name of the account holder ; Contact number, email address and account address Report a problem. Flexible payments ; WaterHelp and WaterSure ... Thames Water Utilities Limited Registered in England and Wales.
We may be able to temporarily reduce or postpone your water bill payments for three months. If you’ve changed your name or any of your details are incorrect on your bill, please call us on 0800 980 8800. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. Understand your bill.
Report pollution. © 2001 - 2020 Thames Water Utilities Limited.
... Thames Water Utilities Limited Registered in England and Wales. If you’re pausing your payments, you can still pay any amount that suits you over the three-month period. If you've already set up a payment plan, you can also use this form to pay a specific amount. We’ll check your eligibility as part of the application process. Thames Water also said that they offer lower tariffs for low income families, and are aiming to have 300,000 customers on its Waterhelp tariff by 2025…
So, if you apply for flexible payments, you’ll need to keep in mind your remaining bills will be slightly higher. We're calling this a 'flexible payment period'. You should also consider if the increase in your following payments would be difficult to manage, which may mean a temporary adjustment to your bill is unhelpful in the long run. Who can apply for flexible payments?
VAT registration no GB 537-4569-15. If you're temporarily reducing your payments, this won't affect your credit file so long as you do pay the reduced amount on time. Though it may have an effect on your credit report, pausing your payments will have far less on an impact than a defaulted payment would. Your income has not been impacted due to the coronavirus outbreak, including if you’re continuing to receive benefits, allowances or a pension. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB.
If you don't know what your account number is, we can help you find it - give us a call on 0800 980 8800 Monday to Friday. We hope your situation improves quickly, but it's uncertain how long this challenging time could last.
Clearwater Court, Vastern Road, Reading RG1 8DB. We're calling this a 'flexible payment period'. We may be able to temporarily reduce or postpone your water bill payments for three months. You can also pay online or by bank transfer – please visit our guide to paying your bill to find out more. You'll be able to see live updates to billing changes, so you won't need to hear from us to see when your payments have been paused, or your flexible payment period has finished. We’re getting a lot of calls at the moment, so thanks for bearing with us if it takes us a while to get through.
We’re offering flexible payments to all our customers who’ve felt a significant financial impact because of the coronavirus outbreak. After this time, any charges that were reduced or paused will be spread across your following payments over the next 9 months. Your online payment form. You’re employed and still receiving 80% or more of your normal pay, or you’re on furlough. The easiest and fastest way to keep up-to-date with your billing information is with an online account.
View all problems. Adjusting your bills in the short-term could be a sensible choice for your credit as well as your budget if you know you can’t afford your current payments. We should be able to support you if:
Who can apply for flexible payments? You’ll need to have your account number to hand when you apply. You’re self-employed and still largely working (80% or more). You’ve been made redundant, or told to take unpaid leave or reduced pay (less than 80% of your normal pay) for a period of time. Our business. VAT registration no GB 537-4569-15. If you understand how the flexible payments will work and you meet our eligibility criteria listed above, you can apply using our online form. You can make these occasional payments with your PayPoint card if you have one - however your safety is important to us, so please don’t make extra trips to shops just to pay this way. We may be able to temporarily reduce or postpone your water bill payments for three months. We’re offering flexible payments to all our customers who’ve felt a significant financial impact because of the coronavirus outbreak. You were up to date with your payments up to 31 March 2020 or had missed payments totalling no more than £50.
We’re so grateful that those who can afford to pay continue to do so – your bill payments give us the resilience to keep your essential water and wastewater services flowing, while we support those who need it most. We’re happy for you to apply for someone else.
We should be able to support you if:
Here’s what you need to do to stay up to speed: Once your flexible payment period is over, we’ll get in contact with you to let you know your payments have been changed, and to confirm your updated billing amount.
If you're temporarily pausing your payments, we'll have to let the credit rating agency know. If your payments need to change… We’re unable to offer you flexible payments if: You were already more than £50 behind with your payments as at 31 March 2020. Please keep in mind that after three months, any outstanding costs will be spread across your future bills, so it’s a good idea to try to pay whatever you can to reduce the impact on your future payments.
Company number: 02366661.
We’ve had to build our eligibility criteria carefully to make sure we’re able to help those feeling the greatest immediate impact of the pandemic. VAT registration no GB 537-4569-15.
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