If you’ve permanently vacated a rental property, please let us know, so we can close your account. If you’d to know more about how we can support you, visit our flexible payments information page. If you have a complex plumbing system or are the owner, manager or landlord of business premises make sure you ask a competent person for support – and if you use a plumber, make sure they’re WaterSafe. We will aim to investigate, resolve and respond to all emails received within 7 working days. Registered Office: You can check our homepage for updates to all major incidents. We test our treated water regularly to check its quality, and all our staff follow governmental guidance, and our own high standards, for personal hygiene and health and safety. What are you doing to help? Could you come and be part of our team? If your water pressure’s too low, you should check for any problems with the plumbing in your property, such as a leak or partially closed stop tap. We’re terribly sorry your supply’s been disrupted at such a difficult time. We’ve had to make a few changes, and we’re grateful for your support and patience when things have taken a little longer than usual. This can include delivery of bottled water during ongoing water stoppages. The government advises thorough washing following any contact with faecal matter. And all of these flags must be removed from the Central Market Operating System (CMOS) by end September 2020. Water pressure tends to vary throughout the day, but if yours is consistently weak and you’re confident you don’t have any leaks, please see more advice and details of how we can help. Thames Water Utilities Limited Registered in England and Wales. We’re offering eligible customers temporary financial support. If you’ve permanently vacated a rental property, please let us know, so we can close your account. VAT registration no GB 537-4569-15. If your water pressure’s too low, you should check for any problems with the plumbing in your property, such as a leak or partially closed stop tap. Since the start of the coronavirus pandemic, we’ve been committed to supplying your essential water and wastewater services while doing all we can to keep communities and colleagues safe. Landlords and agents are still required to resolve any housing repair issues where possible. Our people are our greatest strength. We have robust plans in place to ensure our people stay safe and we’re asking our staff to follow official health advice on coronavirus and to self-isolate if they have symptoms. Please log in or register. We’re continuously looking at the impact of coronavirus on our business, but our people have been identified as key workers and have an important role to play delivering essential water and wastewater services. Thames Water used state-of-the-art acoustic shields to cut down on noise while working in England’s “most beautiful village”. We’re closely following government health advice and doing all we can to help our people and community stay safe. If you had an appointment booked, you’ll be notified that this won’t be going ahead. We're water smart; You can be water smart; Water-saving freebies; Water saving calculator. To find out more please visit. The total amount any one Retailer is allowed to defer is now subject to a cap equal to 40% of primary charges due from March-July 2020, effectively limiting the total amount of liquidity available to the amount that was made available in its. We’re sorry for any inconvenience this causes you and thank you for your understanding during these challenging times. You can read more about what can and can’t go down the loo. But we’re aware you might be at home all day right now, which means you’re likely to use more water than usual. We’ve put together a selection of our most frequently asked questions below that we hope will be useful to you. You can read more about what can and can’t go down the loo. Instead of calling us, it’s quick and easy to access many of our everyday services online. You can stay up to date with the latest government health advice on the NHS coronavirus page. Government and regulators have been acting together to support businesses through this period. Thames Water volunteers are preparing to welcome visitors to Thames Tidefest 2020. You can use our online payments system to pay your Royal Borough of Greenwich bills or fines using a debit card or credit card (except American Express). The wellbeing of our customers is very important to us. This included temporary sector-specific liquidity support, the aim of which was to provide Retailers with time to establish what other support – including Government support – they could gain access to. So we’re closely following government health advice and doing all we can to help our community stay safe. You can find out more at thameswater.co.uk/pay. In the first instance, you should contact your retailer. While we’d never advise using anything but toilet paper, we understand that stock shortages may mean you need to find alternatives for the moment. If you’re worried about your water supply, or what might happen if your water stopped, you’ll find advice in our frequently asked questions below. We’ve paused all non-essential visits to customers’ homes, and we’re no longer carrying out any type of home appointments or repairs relating to: If you’re very worried about being able to afford your bill, you can visit our dedicated help paying page. Volunteers at a sewage works in Dartford are lending a helping hand to orphaned fox cubs. We’re always here to support our customers who may be struggling to pay their bills. A commitment to recruiting and supporting ex-servicemen, women and reservists has earned Thames Water an Armed Forces Covenant Silver Award. Some of our essential works unavoidably require our engineers to work in close proximity of one another, however our teams will only do this when completely necessary and will always follow the latest government advice for these circumstances. We always advise customers to always take great care when in close proximity to or handling sewage, whatever the circumstances. If you’re very worried about your finances, you can find out ways we’re able to support you on our help to pay page, or to find out if we’re able to provide extra help during ongoing water stoppages, you can find out more about our priority services register or check your eligibility on our priority services page. Please do this to help us remain available on the phone for those most in need. If you’re worried about the impact this could have on your bills, why not check out our useful tips on ways to use less water around the home. Now more than ever, we’re committed to providing options for customers who are worried about the cost of their bills, particularly in this uncertain time of the coronavirus outbreak.
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