Our Customer Care Team regularly gets out into the community to share advice and gain feedback from customers. Read South East Water's Customer charter (pdf, 595Kb), © 2020 South East Water Corporation ABN 89 066 902 547. There prices for water are shocking. Watch out for our survey online in September/October 2018. A burst water main six miles away and two weeks later we are now without any water supply at all. I do not understand why the other neighbour would not want control of his own supply only that he does not want to pay the cost of doing so and he saves money with students by not being on a water meter. To find out the specific charges for your area, click here. Are you using washing machines or dishwashers more than usual (often due to extra people staying in your home)? !Sadly they have the monopoly on the village where I live so unable to change. Southeast water claim that a burst main in the area has been fixed, but we have no water. Emergency water relief program for bushfire affected residents, Your water is safe to drink: Coronavirus (COVID-19) update. Your bills will appear exactly the same as if we’d posted them to you. When you start to look in to the company your find their Australian owed & make in the region of £78 million profit each year. I think they are the most called number on our phone!! So before you give us a call, please check the steps below: Was your previous bill an estimate? Don't want investigations, want proper water supply please! Please give us a call on. So while we recommend you keep any credit under £70 there to give you a head start on your bills next year, if you'd still like a refund just get in touch and we'll sort it out for you. They said the next day a team would come out and fix it. I initially joined our Wholesale Department to ensure we were ‘market ready’ for 1 April 2017 when Household & Non Household customers could choose their billing retailer. To enjoy the benefits of an online account, click on the link below register. My roles within the business have included working within Customer Services, our Complaints Team and running our company social media accounts. If that's the case and I have my own supply can remove them. Apparently caused by same problem. I work closely with our Market Portfolio Manager and frequently attend conferences and workshops with the aim of discussing market problems, amending processes and collaborating to ensure the experience of our end customers is as smooth as possible. 245 0 obj <>/Filter/FlateDecode/ID[<1438036B93EF8D438F1EEF6C89C4AC29><9977A1ABEF78E94E8A01E85A904C7810>]/Index[227 26]/Info 226 0 R/Length 95/Prev 179835/Root 228 0 R/Size 253/Type/XRef/W[1 3 1]>>stream h�bbd```b``�"g�Iaɢ&m@$�$0"�ׂ�h�ف`�� V# The easiest way to update the address your bills are sent to is to register for an online account. If we're not aware of any interruptions to our network and your neighbours have water, it’s probably a good idea to contact a local plumber for expert advice. The other way along the road they started to change the valve from the mains and said that this was merely and coincidently routine maintenance and nothing to do with the various leaks. It was originally for 8 properties but all the others have moved off to their own separate supplies. Our aim is to be the water company people want to be supplied by and want to work for. If you're not on a water meter, you'll be charged one of the following: • Rateable Value (your bill will be reflective of the rateable value of your property)• Assessed Charges (the standard assessed charge is an annual sum based on the number of bedrooms at the property). This happens frequently; it is totally unacceptable. Not impressed with SE water who were unsympathetic to someone with a heart problem and the stress it entails. %%EOF The lowest I could go was £49 so I shall be charged an extra £15 a month over what I'm using. Have any more people moved into the property? If it was a train company it would have been stripped of its franchise. However, I do not want someone else's pipes in my basement and a stop cock for them as the problems will remain if I split the supply with more pipes. In which case, skip to step five. Our team is here to help online and by phone, but you might find that our call wait times are a little longer than normal while we're helping more customers at the moment. At the end of the day no one else has a right to use someone else's property for their water not even Prescribed rights if you didn't know about it. I find it very challenging and still have a long way to go but I am enjoying the change. Or you can call us on 0333 000 0001. Off again Tuesday 0900hrs and again at midday. The person who is currently named on the bill will need to call us to request this change. You'll get an annual bill from us between February and April each year, telling you how much your water charges will be for the next year (1 April to 31 March). South East Water Limited Trading as South East Water (UK). I’m not interested in that I just want to pay for what I use!!! We'll be happy to refund you any credit you've built up on your account. My roles within the business have included working within Customer Services, our Complaints Team and running our company social media accounts. We are unable to wash or flush our toilet. You can choose between 1st, 7th, 15th and 23rd of the month. My role now is as Wholesale Service Desk Regulatory Specialist, making use of my background as a Chartered Legal Executive and ensuring that our day-to-day processes are running in line with the operational terms and timeframes set by the Market Operator. Click on one of the links below to reset your username or password, or both. Very easy to deal with but prices are ridiculous. If you pay by Direct Debit, please use our online form to update your bank details. I’m told. We are within our rights to charge the other party for damage to our property and costs in remedying this for what appears to be a selfish and greedy neighbour that has no regard for anyone except his bank balance in my view. Water will become the planets most precious resource and it's really frightening to know it's in the hands of a company that cannot even deliver what we are paying them for. This company has left hundreds of homes (including mine) without water for a week in extreme weather conditions not once but twice in the last two years. No water for over 6 hours Saturday and water off again twice Monday, (including peak pm hrs 6pm - 8pm). Please phone us on 0333 000 0001. It's been stressful. The landlord of the property to us has 5 students and rents for 2000 pcm. 227 0 obj <> endobj They cut off out water without any warning for 5 days and the response was “All we can say is sorry.”Shameful. Customer Services is an ideal place to start a career at South East Water. The South East Water Customer Charter provides information on our service commitments as well as outlining the rights and obligations of our customers. Your inside stop valve needs to be fully open. SE water because we now have low water pressure and leaks. You'll need your account number to hand. Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm. The basement has a shared water supply with another property. Click on one of the links below to reset your username or password, or both. Lines are open Mon-Fri 8am - 7pm and Sat 8am - 1pm. Before that I studied economics. A quite incredible extended sequence of burst mains and failed water supplies in Platts Heath and surrounding villages, no doubt as a result of chronic under-investment in the infrastructure. The opportunity then arose to work within the insurance department to cover maternity leave. When you switch to an online account we'll automatically send your bills via email, not in the post. As this is run once a year we do not have quarterly results for this measure. Bunch of muppets. Next door then the next day dug out their pipe to find their leak themselves. it's worth remembering that we figure out how much you pay a month based on how much water we think you'll use over the year. Our basement has flooded 4 times, and damaged chest of freezers and other things including the fabric of the basement. It didn't finish there. PO Box 2268 Seaford 3198 Interpreter services. For some reason a temporary fix, which had provided an intermittent supply, was turned off two days ago - without any notice. We offer a range of special services – not only for those with mobility restrictions, but also for our customers who are deaf, blind, disabled, suffering from a long term illness or elderly. South East Water . Unacceptable service and no warnings before a water shortage across the region. Another team came out and without speaking to us until we approached them filled in the hole as they said there was no leak. If your meter’s been installed in the last 12 months, we offer a free service to come and check for repairs. TTY users 13 36 77 (ask for 13 18 51) You can even use this to get free updates on supply interruptions via text and email, so you're always in the know. I joined South East Water in January 2009. If you're still concerned about the quality of your water and wish to speak to us, please call us on 0333 000 0002. We aim to take a reading at least once a year and send you a bill twice a year. In the end when I threatened litigation SE water finally after getting back to us late agreed to serve a Statutory Enforcement notice splitting the supply for ourselves and the neighbouring property providing we pay to do the work on our side. To restore your normal water supply, we normally advise to run your cold kitchen tap until your water returns to normal. If you have a water meter installed in your home, you'll only be billed for the water you use, plus a small standing charge. South East Water© All rights reserved • Company number: 02679874 • Registered address: South East Water, Rocfort Road, Snodland, Kent, ME6 5AH, Appearance of their water to be acceptable, Taste and odour of their water to be acceptable, Their water supply is of sufficient pressure, The frequency and duration of supply interruptions is acceptable, The frequency of water use restrictions to be acceptable, Bills to be value for money and affordable. At the same time another team came out and starting excavating next door and then stopped as they said they realised they were digging up the garden of the wrong house. �O�71�y40�|�PQ�a5�ȶ���6ˬ�۸�t���v4{t��ft�U�30�����0���Ǭ�R���8�A�ю�*�+�^o��=yN�00-�f ;�G�,��Z ��( � �!� Delivery & Collection Service. If you're interested in going on either of the above tariffs, please get in touch. Recently had difficulties surrounding a water leak.In seeking to resolve these South East Water were very professional and assistive. A new exciting opportunity then arose in the Wholesale department which I was lucky enough to join. Alternatively, you can call us on 0333 000 0001. &��HV�c$�����830m,���$�30��0 �- 0 Low water pressure/ no water for 4 days in Cuckfield. If an online account isn't for you, please contact us to arrange for your bills to be sent to a different address. The Company is caring and offer many opportunities for staff, this includes training and development and opportunities to work in other areas of the business. The South East Water Customer Charter provides information on our service commitments as well as outlining the rights and obligations of our customers. Have you checked outside to see if water is leaking out of any overflow pipes from water tanks in the loft? If you find yourself struggling to pay your bill, we can help support you and discuss other payment options, so you've got one less thing to worry about. The water company came out next day and re-excavated the hole and said that the insurers had stripped the thread and they fitted a new box and filled in the hole for the third time. !Inept management, automated generic responses during a crisis, poor planning and lack of investment and totally profit focused. This charge is based on where you live and is reflective of the cost of abstracting water from the area (click here to find out what the charges are for your area). In future as part of our enhanced service we will offer customers the ability to collect or receive delivery of their standpipes on a same day or guaranteed 24 hour delivery basis. Delivery is available throughout the South East Water Region for a fixed charge of £15.
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